Do I have any other options if I cannot provide a file in a supported format?
Yes, please call our customer service number to discuss your project. We will be happy to provide a custom quote based on your specifications.
Can you provide a color match to existing documents or other printed materials?
Upon request ClickOrderPrint.com can manipulate color on the digital press. This function can incur additional charges. Please contact customer service for a quote based on this request.
Do you charge extra to produce documents with bleed edges?
All of our standard formats will accommodate a bleed and will not incur any additional charges. Some custom formats may incur additional costs for bleeds. Please call our customer service line if you have further questions.
What file formats can I upload to ClickOrderPrint.com?
We currently support the following formats:
- Illustrator .ai
- Adobe .pdf
- Photoshop .psd
- Quark .qxp
- InDesign .indd
How do I upload my files to you?
You may send files through email to sales@clickorderprint.com. Large files require FTP to transfer. Once you submit an order to us, we will send you the required information to transfer the files.
Can I be assured I will receive the quantity requested?
ClickOrderPrint.com strives for exact quantities on your order. Numerous procedures are in place to insure accuracy.
Can I make any changes after I have placed the order? Can I make changes after I have approved the proof?
If production has not started on your order, ClickOrderPrint.com will accommodate additional changes. Additional charges and production time may be required.
How long will it take to produce and ship my order?
ClickOrderPrint.com offers Standard and Rush services. Standard service requires four production days after proof approval. Shipping times will be in addition to the four days. Rush service is available. Production time will be decreased to two productions days. Shipping times will be in addition to the two days.
Are there any options to expedite a rush order?
Call our customer service line and ask for a custom quote based on faster service.
Where can I check shipping transit times?
ClickOrderPrint.com provides a FedEX tracking number after your order has been recieved. You can go to FedEX.com to track your order once it has been shipped.
How long does it take to make a proof for my review?
Normally it takes one business day to create a proof for your job.
What options do I have to review my proof?
ClickOrderPrint.com has two options. You may view your proof online or request a press proof to be shipped to your designated location. No production will occur on your job until a proof has been approved.
Why do the colors on the online preview on my computer monitor not match my sample artwork?
Monitors are usually not color accurate. All of our equipment has been calibrated to industry standards. If you are concerned about color accuracy please ask for a press proof to be shipped to your address. Press samples can incur additional charges.